Glo Addresses Nationwide Data Outage as Customers Question Network Reliability

Telecommunications operator, Globacom, (Glo) has issued a formal apology to its subscribers after a nationwide data disruption on Tuesday, December 9, 2025, left millions unable to access internet services for several hours.

The outage, which began around 8:30 a.m., affected major cities and rural areas alike, prompting concerns over the growing frequency of network disruptions across the country’s telecom sector.

In its statement, the company acknowledged the interruption and confirmed that the problem affected “multiple locations nationwide.”

The operator noted that its technical team had been deployed to address the breakdown and restore normal service as quickly as possible.

While Glo expressed regret over the inconvenience caused, many subscribers had already taken to social media to report service interruptions, voice frustration and seek clarification.

The provider amplified its message across its online platforms, urging customers to remain patient as restoration efforts continued.

Beyond the apology, industry analysts say the incident highlights broader challenges facing mobile network operators amid increasing data demand. With more Nigerians relying on digital platforms for work, education and financial services, even brief service disruptions can trigger significant economic and social ripple effects.

Glo, however, maintained that it remains committed to improving network stability. “We understand how important reliable access is to you and sincerely apologise for the disruption,” the company said, thanking customers for their continued trust.

As restoration progresses, subscribers are watching closely to see how quickly the provider can normalise connectivity and whether more robust preventive measures will follow. The company has not yet disclosed the cause of the outage, but it reiterated assurances that technical teams are working “diligently” to stabilise the network.

The development adds to ongoing discussions about the need for strengthened infrastructure, redundancy systems, and regulatory oversight to reduce nationwide service failures across Nigeria’s telecom industry.